Customer Support Specialist

Full Time

HotelConnect offers a great product for independent hotels and has proven this in several countries already. We are a fast-growing international company that was founded 5 years ago and are looking to further improve our customer support, and for that we need you!

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What are we looking for?

• One to three years experience in some kind of customer-facing role. Bonus points if you have hospitality experience.

• Buckets of confidence using digital tools.

• A can-do, give-me-a-problem-and-I'll-solve-it spirit.

• The patience of a saint and the organization of an astronaut.

• You can work individually but you also like cooperating with your team.

• With your proactive and positive attitude, you will bring even more energy into our team.

• You are fluent in English and one other language.

• You’re available full time and you live in The Netherlands, or you’re willing to relocate.

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What will you do exactly?

• Man the phones and digital customer support tools like a pro, answering all questions big and small, as quickly as humanly possible.

• Be our first port of call for English-language support issues and customer service.

• Become a walking Encyclopedia about HotelConnect, so you can answer customer questions in an instant.

• Transform upset customers into happy ones, through a magic mix of empathy, honesty, and generosity, and escalating upwards when you need help to make it happen.

• Keep our online FAQ updated with all the latest questions and answers.

• Be our customers' biggest advocate internally, constantly pushing us to be better.

We use both individual and team targets. Teamwork is important at HotelConnect and we encourage knowledge sharing within the team. 

What do we offer?

• Competitive base salary.

• A flat organization that is open to your ideas.

• Informal atmosphere with great work-life balance.